F.A.Q.


Please read our FAQ before sending us a message.

What are the delivery charges?

Delivery charges vary depending on the number of items ordered.

Which payment methods are accepted at PaintBehind.com.au?

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

How long will delivery take?

Shipping times vary based on your location. At the most, you should have your order within 7-10 business days, but likely it will be sooner.

How secure is shopping at PaintBehind.com.au? Is my data protected

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service and/or Privacy Statement.

SEND US AN EMAIL


Please fill out the contact form below. We will review your information and respond as soon as possible.

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Who do I contact if I have questions?

Please use the form to your right to submit questions relating to order and product support and we will get back to you ASAP.